Refunds & Returns Policy – CanadianMedsHub.com
Our Commitment to Customer Satisfaction
At CanadianMedsHub.com, we value your trust and strive for 100% satisfaction with every order. While we ensure accurate processing and secure delivery, we understand there may be rare instances where a refund or replacement is needed.
This policy explains when U.S. customers can request a refund or return, ensuring a safe and fair process for everyone.
Eligibility for Returns
Due to the sensitive nature of medications, we cannot accept returns once the package is shipped and opened. However, you may qualify for a refund or reshipment under the following conditions:
1. Wrong Product Delivered
If you receive a product different from your order, we will issue a replacement or refund.
2. Damaged or Defective Package
Orders damaged during shipping are eligible for a replacement or refund.
3. Non-Delivery
If your order does not arrive within the expected timeframe, we offer reshipment or full refund.
👉 For product-specific details, visit our Shop Page.
Refund Policy
When a refund is approved:
- Refund Method: Processed back to your original payment method.
- Processing Time: Typically 5–7 business days, depending on your bank.
- Partial Refunds: If only part of your order is incorrect or delayed, a partial refund may be applied.
Non-Refundable Situations
To comply with U.S. health and safety regulations, the following are not refundable:
- Opened or partially used medications
- Orders delayed due to U.S. Customs inspections (we offer free reshipment instead)
- Customer cancellations after the order has shipped
For reference, see official FDA import guidelines.
Reshipment Policy
If your order is lost in transit or delayed, we will reship your package at no extra cost to ensure you receive your medications safely.
How to Request a Refund or Return
- Contact our Customer Support Team within 7 days of delivery.
- Provide your order number, full name, and reason for refund/reshipment.
- Our team will review your case and confirm eligibility.
👉 Submit requests via our Contact Page.
Why U.S. Customers Trust CanadianMedsHub
✔ Fair and transparent refund & reshipment policies
✔ Discreet packaging for privacy
✔ Fast, reliable processing of refund requests
✔ Dedicated customer support
✔ Trusted online pharmacy delivering across the United States